FAQ

Got questions?

Here are answers to some of our most frequently asked questions.

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—up to 5 additional business days. Additionally, we may not be able to offer expedited shipping. We appreciate your patience and understanding. When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update). Due to COVID-19 impacts, as of March 18 Canada Post will be suspending their On-time Delivery Guarantees until further notice. Please check the tracking link in your Ship Confirmation email for updates.
Yes, we offer FREE Standard shipping for orders over $150. Your total must be $150 after the promotional discounts have been applied and before shipping charges, taxes, etc.

Yes, our Interac e-Transfer email is: remitpay14@gmail.com

Further payment instructions will be sent to you with your order confirmation/receipt for the payment.

Coupon codes will not apply to discounted Revitalized Athletic items and coupon codes have expiration dates.

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of order to person. If the product is deemed defective, we will replace the product at no additional charge to the customer. Please contact customer care for more details at revitalizeathletics@gmail.com.
Online stock availability reflects how soon we can ship new stock to our main facility. Restocking fluctuates on a per item basis, but the estimated time is within 1-4 weeks.
To serve you better, Island Princess will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed and paid for.
Given what we know today about COVID-19, Canada Post has made the decision to temporarily not allow signature confirmation in Canada. Additionally, Canada Post is insisting that everyone be patient for delays.
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